Refunds and Returns Policy
Effective Date: 9th January 2025
At Bodezon LLP (“we,” “our,” or “us”), we strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the conditions, process, and timeframes for returns and refunds to ensure transparency and fairness.
1. Eligibility for Returns
1.1 General Conditions
To be eligible for a return, the product must meet the following criteria:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be initiated within 14 days of receiving the product.
1.2 Non-Returnable Items
Certain items are non-returnable, including:
- Custom-made or personalized products.
- Items marked as final sale or non-returnable on the product page.
- Products damaged due to misuse or mishandling.
2. Return Process
2.1 Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at bodezonllp@gmail.com with the following information:
- Order number
- Product name
- Reason for return
- Supporting evidence (e.g., photographs of defects, if applicable)
- Our team will review your request and provide you with further instructions, including the return shipping address.
2.2 Return Shipping Costs
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
- For other returns (e.g., change of mind), the customer is responsible for return shipping costs.
2.3 Returning the Item
- Pack the item securely to prevent damage during transit.
- Use a trackable shipping service and retain proof of shipment.
- Items must be returned to the address provided in the return instructions.
3. Refund Policy
3.1 Refund Conditions
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3.2 Refund Timeframe
- Approved refunds will be processed within 7-14 business days of receiving the returned item.
- Refunds will be issued to the original payment method. Please note that the time it takes for the refund to reflect may vary depending on your bank or payment provider.
3.3 Partial Refunds
In some cases, partial refunds may be granted, such as:
- Items not in their original condition or missing parts for reasons not due to our error.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at bodezonllp@gmail.com with your order details and the issue.
5. Damaged or Defective Products
5.1 Reporting Damages
If you receive a damaged or defective item, notify us within 48 hours of receiving the product by emailing bodezonllp@gmail.com with your order number and photos of the damage.
5.2 Resolution Options
We may offer the following resolutions:
- Replacement of the defective item
- Refund to the original payment method
6. Contact Information
If you have any questions or need assistance with your return or refund, please contact our customer support team:
Bodezon LLP
Email: bodezonllp@gmail.com
Address: 23, Persiaran Kilang, Taman Pertama, 30100 Ipoh, Perak, Malaysia
7. Amendments to This Policy
We reserve the right to update this Refunds and Returns Policy at any time. Changes will be posted on this page with the updated effective date. Your continued use of our Website constitutes acceptance of the revised policy.
Thank you for shopping with Bodezon LLP. We appreciate your trust and are committed to resolving any issues promptly and fairly.